Terms and
Conditions
Kingston Care Plus Online Pharmacy
Last updated: [January 2026]
1. About Kingston Care Plus
Kingston Care Plus is an online pharmacy based in the United Kingdom, providing NHS and
prescription pharmacy services in accordance with UK law.
We are regulated by the General Pharmaceutical Council (GPhC) and operate in compliance with:
- UK medicines legislation
- NHS regulations
- Data Protection Act 2018 and UK GDPR
2. Acceptance of Terms
By using this website and our services, you agree to be bound by these Terms and Conditions.
If you do not agree, please do not use our services.
3. Our Services
Kingston Care Plus provides:
- NHS prescription dispensing
- Dispensing of valid private prescriptions
- Online pharmacy services permitted under UK regulations
Kingston Care Plus does not offer emergency or urgent medical services. Our online pharmacy
services must not be used in emergency situations. If you believe you are experiencing a medical
emergency, please dial 999 immediately. For urgent medical advice or care, please contact your GP
or local urgent care services.
4. Prescriptions
- All medicines are supplied only against a valid prescription issued by an authorised prescriber.
- We reserve the right to verify prescriptions before dispensing.
- We may refuse to dispense a prescription if it does not meet legal, safety, or clinical requirements.
- Prescription processing times may vary depending on verification and stock availability.
5. NHS Services
Where NHS services are provided:
- Eligibility is determined according to NHS rules.
- Services are delivered in line with NHS service specifications.
- No charges will be made for services covered by the NHS unless exemptions do not apply.
6. Medicines and Dispensing
- All medicines are dispensed by qualified pharmacy professionals.
- We follow professional standards to ensure accuracy and patient safety.
- Substitutions may be made in accordance with NHS guidance unless the prescriber specifies otherwise.
7. Patient Responsibilities
You agree to:
- Provide accurate and complete information.
- Inform us of any changes that may affect your prescription.
- Use medicines as prescribed and read patient information leaflets carefully.
Kingston Care Plus is not responsible for issues arising from incorrect information provided by the patient.
8. Delivery and Collection
- Delivery times are estimates and may be affected by external factors.
- We are not responsible for delays caused by courier services or incorrect delivery details.
- Medicines must be stored safely upon receipt.
9. Confidentiality and Data Protection
- We handle all personal and medical information confidentially.
- Data is processed in accordance with UK GDPR and our Privacy Policy.
- Information is shared only where legally required or necessary for the provision of services.
10. Complaints Procedure
If you wish to make a complaint, please contact us using the details below:
- Email: [customer@kingstoncareplus.co.uk]
- Phone: [07840504287]
- Postal Address: [unit 16 airport industrial, Kingston park, Newcastle upon tyne ne32ef]
We aim to acknowledge complaints promptly and resolve them in line with NHS and GPhC standards.
11. Limitation of Liability
- Kingston Care Plus is not liable for losses arising from misuse of medicines or failure to follow professional advice.
- Nothing in these Terms limits liability for death or personal injury caused by negligence, where prohibited by law.
12. Changes to Terms
We may update these Terms and Conditions from time to time.
The latest version will always be available on our website.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
14. Availability of the Site
14.1 We do not guarantee uninterrupted or error-free access to the Site.
14.2 We may restrict access to parts or all of the Site for operational, security, or legal reasons.
14.3 You are responsible for ensuring that anyone accessing the Site through your internet connection complies with these Terms.
15. Access and Use
15.1 The Site is provided in English and is intended for users residing in the United Kingdom and European Union.
15.2 Certain areas or services may require registration.
15.3 You must keep login details confidential and must not share them with third parties.
15.4 We reserve the right to suspend or terminate access if these Terms are breached.
15.5 The Site and services must not be used for medical emergencies. In an emergency, contact 999 or NHS 111 as appropriate.
16. Intellectual Property
16.1 All content on this Site, including text, graphics, logos, and software, is owned by or licensed to us and protected by intellectual property laws.
16.2 You may print or download content for personal, non-commercial use only.
16.3 You must not modify, reproduce, distribute, or commercially exploit Site content without our written consent.
16.4 Our authorship of Site content must always be acknowledged.
17. Liability
17.1 Content on this Site is provided for general information purposes only and without warranties as to accuracy or completeness.
17.2 Nothing in these Terms excludes liability where unlawful, including for death or personal injury caused by negligence or fraud.
17.3 We are not liable for losses arising from use of or inability to use the Site, including indirect or consequential losses.
18. Business Users
18.1 We exclude all implied warranties to the fullest extent permitted by law.
18.1 We are not liable for loss of profit, revenue, business, goodwill, or data.
19 Consumer Users
19.1 The Site is for private use only. We are not liable for business-related losses.
20. Registration
20.1 Some services require account registration. By registering, you confirm that:
- the information provided is accurate;
- you will keep login details secure;
- you will not create multiple accounts;
- you are aged 18 or over.
10.2 We may suspend or terminate accounts at our discretion.
21. Viruses and Misuse
21.1 We do not guarantee the Site is free from viruses or harmful components.
21.2 You must not misuse the Site by introducing malicious software or attempting unauthorised access.
21.3 Breaches may be reported to law enforcement and result in immediate termination of access.
22. Linking to Our Site
22.1 You may link to our homepage in a fair and legal manner without implying endorsement.
22.2 We reserve the right to withdraw linking permission at any time.
23. Links from Our Site
Links to third-party websites are provided for information only. We are not responsible for their content or availability.
24. Subscription Services
24.1 Subscriptions are automatically recurring unless paused or cancelled by the user.
24.2 Prices, availability, and treatments may change.
24.3 You are responsible for managing your subscription and ensuring medical information remains accurate.
24.4 We may modify or cancel subscriptions at our discretion.
25. Promotions
25.1 Only one promotional code may be used per order unless stated otherwise.
25.2 Promotions may be withdrawn, amended, or restricted at any time.
25.3 Promo codes may not apply to subscriptions unless explicitly stated.
26. Entire Agreement
These Terms constitute the entire agreement between you and us regarding use of the Site and supersede all prior agreements or understandings.
If you have any questions or concerns regarding these Terms or our services, please contact us using the details provided on the Site.